Terms & Conditions
By placing an
order on this website, you are agreeing to the following terms and conditions:
Order Acceptance Policy
All orders and
other requests received are subject to acceptance by Citiflora (legal entity
for Philippine Blooms), and any of its personnel, reserve the right, at our
absolute discretion, to reject any order without giving reasons. In the event
of rejection, we will refund or cancel any payments received in full, via the
payment method used to place the order.
Delivery of your order
We provide same
day deliveries within Metro Manila for orders confirmed before 2:00 PM. Orders placed from 2:00 PM onwards are delivered on the night delivery slot or the
following day or any other day as selected by the customer on the cart page.
Cancellation policy
On demand
orders can be cancelled 24 hours or one (1) day before the intended delivery
day and a full refund will be issued. You can cancel by contacting
philippineblooms@gmail.com or via phone 87723657 (Mon-Sun, 9:00 AM-6:00 PM)
Changes to your order
If you wish to
make any changes to your order, please do so by contacting us at
philippineblooms@gmail.com or via phone 87723657 (Mon-Sun, 9:00 AM-6:00
PM). We will always do our best to make last-minute changes for you, but we can
only guarantee changes (including to the delivery address and in relation to
card messages) that are requested at least 24 hours or one (1) day before the
intended delivery day.
Product and Substitution Policy
All Products
are subject to availability. In the order of any supply difficulties, we
reserve the right to substitute a product of equivalent value and quality
without any prior notice. In terms of product requests, we will try to fulfill
all requests to the best of our ability. For simple requests like changing the
color of the flower from say, red to white, please inform us at
philippineblooms@gmail.com or via phone 87723657 (Mon-Sun, 9:00 AM-6:00 PM)
and will try to accommodate the request subject to the availability of the
color.
Payments
· We
accept Visa, Mastercard and American Express cards. In order to offer the best
security, all our payments are processed securely via Ipay88 with BDO merchant
provider and Paypal.
· Bank
deposit or bank transfer to any of our bank account, such as, BDO, BPI, and Metrobank.
· Gcash or PayMaya.
Delivery Policy
·
Timed
deliveries are not available.
·
Flower
deliveries can be done on Mondays to Sundays.
· Although
our team will always try our best to ensure punctual delivery for our
customers, Philippine Blooms cannot be held responsible if a delivery arrives
late due to any circumstances impacting the availability of the courier service
that we use or anything else outside of Philippine Blooms' control.
· In the
event of a non-delivery, please contact us at philippineblooms@gmail.com or via
phone 87723657 (Mon-Sun, 9:00 AM-6:00 PM).
It is the customer's responsibility to contact us within one (1) day (24
hours) of the scheduled delivery date in order to claim a refund. Failure to do
so will result in the lapse of any rights to a refund.
·
Philippine
Blooms only delivers within the areas listed in our Delivery Information. If the
delivery is in the provinces or outside Metro Manila, before placing an order, please call or email us the recipient's address in order for us to check if the
location is covered by our delivery service.
·
Local
courier delivery is not possible to ship balloons, cakes, wine, tulips and
sunflowers outside Metro Manila. It requires special handling by our own delivery
team, shipping charges apply.
·
If you
change address, you must update your address details in the "My
Account" section of the website to ensure that no deliveries are sent out
to the wrong address. Please ensure this is done 24 hours or one (1) day before
the intended delivery date / slot. We are unable to provide refunds for any
deliveries sent to the wrong location where we have not received advance notice
in accordance with this paragraph.
Freshness
We promise to
send you the freshest of flowers, and this means that they will
occasionally come in bud form, which will last longer. If you receive flowers
that do not seem fresh, please contact our customer care at
philippineblooms@gmail.com to inform us immediately. If, at our discretion, the
flowers do not meet our high freshness standards, we will give you the choice
of a replacement at our next available delivery date or a refund. In your
email, please include a photo of the un-fresh flowers within 12 hours of
receipt in order to be eligible for a refund. If we offer you a refund, please
note that banks generally take up to 10 business days to process and transfer
the funds into your account. Some banks can take up to 15-30 days, or until
your next billing cycle. Philippine Blooms had no influence over these
timescales.
Damage
Our flowers are
wrapped or arranged carefully to ensure they arrive as beautiful and as fresh
as when they left us. However, on a small number of occasions (and for reasons
beyond our control) they may get damaged in transit. Should this occur to a
level that you deem unacceptable, please contact our customer care at
philippineblooms@gmail.com to inform us immediately so that we can arrange a
replacement at our next available delivery date, or a refund. Please note that
you will need to email us a photo of the damaged flowers within 12 hours of
receipt in order to be eligible for a refund. If we offer you a refund, please
note that banks generally take up to 10 business days to process and transfer
the funds into your account. Some banks can take up to 15-30 days, or until
your next billing cycle. Philippine Blooms had no influence over these
timescales.
Non Delivery
·
For
Metro Manila areas, we do everything we can to ensure our flowers are
delivered. If for any reason we make a mistake and deliveries don't turn up,
(i.e., if your flowers have not arrived on their intended delivery date), please
contact our customer care at philippineblooms@gmail.com to inform us. We will
send you a replacement on our next available delivery date, or a refund. If we
offer you a refund, please note that banks generally take up to 10 business
days to process and transfer the funds into your account. Some banks can take
up to 15-30 days, or until your next billing cycle. Philippine Blooms had no
influence over these timescales.
·
For
provincial areas, we do everything we can to ensure our flowers are delivered
within 2 to 3 days. No dated deliveries are available, (i.e., if the occasion is
on Valentine’s Day February 14, delivery will arrive between February 13 – 15),
if your flowers have not arrived within those days, please contact our customer
care at philippineblooms@gmail.com to inform us. We will send you a replacement
on our next available delivery date, or a refund. If we offer you a refund,
please note that banks generally take up to 10 business days to process and
transfer the funds into your account. Some banks can take up to 15-30 days, or
until your next billing cycle. Philippine Blooms had no influence over these
timescales.
Satisfaction Guarantee
Satisfying the flower recipient and sender is our ultimate aim. We always strive to deliver
fresh flowers in its best condition and on time.
Return and
Refunds Policy
To be eligible
for returns and refunds, you should report your case within 24 hours upon
delivery of your flowers and is subjected to a mandatory review and
investigation process by our Customer Support team. The flowers should also
remain the same way as delivered. When filing your report, kindly provide us
with your order number, several pictures of the defective product, and reasons why you are requesting for a return or refund. In all other cases, it is the
responsibility of the recipient to care for the flowers once it have been
delivered.
Flower availability and substitution
All products
are subject to availability. In the event of any supply difficulties or if the
flowers we have received from our growers that are needed to make up your order
do not meet our high quality standards, we reserve the right, at our absolute
discretion, to substitute any product with an alternate product of a similar
style and equivalent (or greater) value and quality, sender will be notified.
Offers and promotion codes
·
At our
discretion, from time to time, we may offer products at discounted prices.
These offers are valid from the time that we introduce them to the end date of
the offer and they cannot be used for purchases before the offer introduction
date or after the offer end date.
·
In the
event that a customer has made a purchase and the price of the purchased
product subsequently falls or is discounted owing to a special offer, the price
of the product at the time of purchase shall prevail. We are unable to offer
special offer discounts for purchases that have already been made. As our
special offers are contingent on availability, we may change the terms of
special offers, or withdraw them altogether, at any time, and without prior
notice.
·
We
also reserve the right, at our absolute discretion, to offer different personalized
special offers and promotions and it will therefore, only be possible for the
customer in receipt of the special offer to redeem the discount.
·
Unless
explicitly stated, otherwise, free or discounted introductory offers are only
available to new users of the Philippine Blooms service, and are only available
once to any one person.
·
Discounts
and credits cannot be used in conjunction with any other offers. Unless
otherwise stated, we only allow one promotion code to be used per order. Circumstances
beyond our control
Adverse weather conditions
During adverse
weather conditions (including heavy rain, storm, typhoon and flood), our
delivery partners may not be able to deliver orders on time. This is outside of
our control and we cannot accept responsibility for the late delivery of the
order. Therefore, in the event of adverse weather conditions, we aren't able to
refund or offer re-delivery of affected orders.
Force Majeure
Philippine
Blooms shall not be liable for delay in performing or for failure to perform
its obligations if the delay or failure results from any of the following: (i)
Acts of God, (ii) outbreak of hostilities, riot, civil disturbance, acts of
terrorism, (iii) the act of any government or authority (including refusal or
revocation of any license or consent), (iv) fire, explosion, flood, fog or
adverse weather, (v) power failure, failure of telecommunications lines,
failure or breakdown of plant, machinery or vehicles, (vi) default of
suppliers, sub-contractors or delivery partners, (vii) theft, malicious damage,
strike, lockout or industrial action of any kind, and (viii) any cause or
circumstance whatsoever beyond Philippine Blooms' reasonable control.
Customer and Recipient Personal Information
To ensure that
we can communicate effectively with both customers and recipients, it is very
important that you provide accurate personal information. Please remember that
we value your privacy and will never lease, rent or sell your private
information. For more information, please see our privacy policy. During the
checkout process, we ask for the following personal information:
Customer's email address
We use this
information to provide a better customer experience by sending order
confirmations, substitution information, dispatch confirmations, and delivery
confirmations. We will also use the customer's email address for marketing
communications from time to time. Please ensure that email addresses are
accurate.
Customer's full name and address
We use this
information for credit and debit card validation.
Customer's telephone number
We use this
information to contact customers in the event of problems with the order such
as payment failures or delivery issues.
Recipient's full name and address
We require this
information in order to deliver the flowers you have ordered. It is vital that
the recipient's address is accurate.
Postal Address:
Citiflora
(Philippine Blooms)
Second Floor,
Elena Building
8893-D Sampaloc
Street, San Antonio Village
Makati City,
Metro Manila 1203
Philippines